These days, because of the uncertainty of Covid, almost every company, from holiday breaks to theatres, seems to be advertising flexible bookings. For them, it is a big deal to be able to change your plans without paying a penalty or losing your deposit. They think they are doing you a huge favour.
Of course, for Monster Inflatables, this is just business as usual!
We’ve always offered deposit free bookings and we’ve always allowed our customers to change their plans right up to the day of hire without charge.
We don’t do it because of the pandemic,
we do it because it is good customer service.
Deposit free bookings
We don’t ask for deposits, because we don’t need to. We know that our Essex bouncy castles and other inflatables are such good quality and offer such great value, that our customers rarely need to change their minds.
We also know that not everyone has the money for a deposit weeks, or even months, before their event. If you have to wait until you can afford it, then there’s every chance that someone else could book the date you want before you, leaving you and your kids disappointed. We’d much rather let you book what you need as soon as you’ve set your date, so that you know that everything is reserved and ready. That’s much more important to us than having a few extra pounds in the bank.
Free cancellations
Of course, no one ever wants to cancel their child’s birthday party on purpose, but stuff happens, and life gets in the way sometimes. The last thing you need when you’re already stressed out by changes, is to have to pay to reorganise your Essex bouncy castle hire or lose money by cancelling it. That’s just not fair.
That’s why, when you book your children’s party hire with Monster Inflatables, there’s no charge for cancellations or alterations right up to 8am on the morning of your hire. Not a penny. No questions asked. It’s all part of the service.
People, not profit
At the end of the day, we always put people before profits. We’d rather you had a trouble free time, a memorable party and loads of fun, than be tied down with worrying about deposits and extra charges. That’s how we’ve built long term relationships with families across Essex, who come back to us time and time again for bouncy castle hire, inflatable slide hire, fun runs and assault courses and so much more.
A personal recommendation is worth much more to us than a few pounds in cancellation fees, because it means we’ve made you happy and we get the chance to do the same with your friends and family.
Here for the long haul
We offered flexible bookings on Essex bouncy castle hire long before everyone jumped on the bandwagon, and we’ll still be offering it long after everyone else has quietly started charging you again. So when it comes to dependable, affordable, customer-focussed bouncy castle hire in Chelmsford and across the county, you know where to come.
After all, we’re Monsters by name, not by nature.
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