Privacy Policy

Short version: At Monster Inflatables, we handle your data in compliance with the EU General Data Protection Regulation (GDPR), the Data Protection Act 1998, and other relevant legislation.

Long Version: In this document, 'we' refers to Monster Inflatables and its representatives, while 'you' refers to our website visitors and customers.

Who is responsible for your data? Gavin Marlow is our data protection officer and company owner. They ensure the secure storage and processing of your data. You can contact them at fun@monsterinflatables.co.uk.

Why do we process and store your data? To provide our services as a bouncy castle and party hire company, we need to store and process your data when you make an enquiry or place an order. This includes your name, contact details, and IP address. We also retain your information for tax and insurance purposes.

We only store and process data that you have provided directly to us and that is necessary for our business operations.

How long do we keep your data? For tax and insurance purposes, we may retain your personal details for up to three years after your last interaction with us. After this period, your data will be anonymized unless you have opted to receive ongoing communications from us.

Who has access to your data? Our data protection officer oversees access to the personal data we store. Generally, only the data protection officer and authorized staff members have access to your data.

Some third-party services we use may also store a copy of your data. For example, our website provider Booking Online Ltd and our email provider Fastmail, along with their respective service providers. Social media platforms may retain copies of your messages if you contact us through those platforms.

We do not sell or provide your data to third parties for marketing purposes.

With whom might your data be shared? We may share your personal data with third parties when necessary for legal reasons, such as insurance claims, tax audits, or fraud prevention.

How can you access your stored data? You have the right to request details of the data we store about you. We can provide a copy of your data to the email address you provided when using our services.

Your right to deletion: If you were a previous customer, we may need to retain some of your data for tax or insurance purposes. However, we will gladly comply with your deletion request to the best of our abilities.

How can you manage your marketing preferences? You can adjust your marketing preferences at any time by clicking the link at the bottom of our emails or contacting us through alternative means.

How does our website use cookies? Our website uses temporary cookies to enable you to place orders with us. These cookies cannot be used to identify individual visitors.

Third-party cookies may also be set by other parties. For instance, we use Google Analytics to monitor website performance. Third parties have their own cookie policies.

How can you make a complaint about our data usage? The Information Commissioner's Office (ICO) is the UK's data protection authority. If you have an unresolved issue regarding our use of your data, you can contact the ICO.